SMS messaging policy

Thyme, a staff-scheduling service operated by DMTTR LLC, can text employees a link to their work schedule when their manager publishes it. This page explains exactly what those texts are, how you turn them on, and how you turn them off.

Who sends these messages

Messages come from Thyme (DMTTR LLC) on behalf of the business you work for. Your employer uses Thyme to build and share the schedule; Thyme sends the text on their behalf from a single number.

What we send

Only transactional, schedule-related messages tied to your job. Specifically:

• A one-time opt-in confirmation when your manager first adds your number.
• Schedule notifications — a text with a private link to view your shifts when your manager publishes the schedule.
• Open shift alerts — a text with the same private link when your manager asks whether anyone can pick up an unfilled shift.

We never send marketing, promotions, or solicitations over text.

How you opt in

Your number is added by your manager inside Thyme. Because a manager can’t consent on your behalf, we use a double opt-in — no schedule texts are sent until you confirm:

1. Your manager enables text notifications for you and enters your mobile number.
2. You receive a single confirmation text asking you to opt in:
   {Business} uses Thyme to send work schedules. Reply YES to get yours by text, STOP to opt out. Msg & data rates may apply.
3. You reply YES to start receiving schedule texts. Until you do, we send nothing further.

A schedule notification then looks like this:

And an open shift alert looks like this:

Message frequency

Message frequency is recurring but varies — you get a text each time your manager publishes or changes the schedule, typically about once a week, plus the occasional alert when a shift needs covering.

Cost

Thyme does not charge you for text messages. Message and data rates may apply depending on your mobile plan and carrier.

How you opt out

Reply STOP to any message to stop all schedule texts immediately. Reply HELP for help, or contact us at support@thymehq.com. Opting out of texts doesn’t remove you from the schedule — you can still view it through your personal link or ask your manager.

Your privacy

We use your mobile number only to send the messages described above. We do not sell it, rent it, or share it with third parties for their own marketing. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your data.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

Contact

Questions about our messaging program? Email support@thymehq.com.